Geotech Warranty and Return Policy

The Warranty

For a period of one year (unless specified otherwise in the manual) from date of first sale, product is warranted to be free from defects in materials and workmanship. Geotech agrees to repair or replace, at Geotech’s option, the portion proving defective, or at our option to refund the purchase price thereof. Geotech will have no warranty obligation if the product is subjected to abnormal operating conditions, accident, abuse, misuse, unauthorized modification, alteration, repair, or replacement of wear parts. User assumes all other risk, if any, including the risk of injury, loss, or damage, direct or consequential, arising out of the use, misuse, or inability to use this product. User agrees to use, maintain and install product in accordance with recommendations and instructions. User is responsible for transportation charges connected to the repair or replacement of product under this warranty.

Equipment Return Policy

A Return Material Authorization number (RMA #) is required prior to return of any equipment to our facilities, please call our 800 number for appropriate location. An RMA # will be issued upon receipt of your request to return equipment, which should include reasons for the return. Your return shipment to us must have this RMA # clearly marked on the outside of the package. Proof of date of purchase is required for processing of all warranty requests. This policy applies to both equipment sales and repair orders.

FOR A RETURN MATERIAL AUTHORIZATION,
PLEASE CALL OUR SERVICE DEPARTMENT AT:
1-800-833-7958 OR 1-800-275-5325

Please have this information for reference:
Model Number
Serial Number
Date

Equipment Decontamination

Prior to return, all equipment must be thoroughly cleaned and decontaminated. Please make note on RMA form, the use of equipment, contaminants equipment was exposed to, and decontamination solutions/methods used.

Geotech reserves the right to refuse any equipment not properly decontaminated. Geotech may also choose to decontaminate equipment for a fee, which will be applied to the repair order invoice.